Question 1

How do I download my purchase?

Accepted Answer

After making a purchase, you will be redirected to the download page of your purchased product. You will also receive a link to this page on the email address used for payment. The download provided can be downloaded up to 5 times before expiring.

Question 2

Plugins are not showing up in my DAW.

Accepted Answer

If you are having problems getting our plugins to show up in your DAW, please try to restart your computer and then do a rescan for plugins in the DAW.   For problems related to Audio Units in Logic Pro, you might find some useful information here: https://support.apple.com/en-us/HT201199   If this does not fix the issue, please email us at contact@flowsonics.net.

Question 3

What is the folder location for Flowsonics plugins and presets?

Accepted Answer

Windows: In the installer, you can choose where to store the plugins. The standard locations are:   C:\Program Files\Common Files\VST2 C:\Program Files\Common Files\VST3   The preset files (.snaps extension) are stored in this folder:   C:\Users\USERNAME\AppData\Roaming\Flowsonics   The USERNAME will need to be replaced with the correct username of your computer.   Mac:   After running the installer, the plugin location on Mac will be in the User Library.   To find this location, go to the Home Screen, and click Go -> Go to Folder, you can then paste in the following location to find the plugins:   ~/Library/Audio/Plug-Ins/   The preset files are stored in ~/Library/Flowsonics/

Question 4

Do Flowsonics plugins have any copy protection?

Accepted Answer

There are no copy protections in our plugins, and you are free to install them on any computer that you own.

Question 5

What kind of license do I get with Flowsonics plugins?

Accepted Answer

The license is for a single user, and is effective for the lifetime of the purchaser worldwide.   Flowsonics plugins can not be shared with other users on torrent and cloud services.   Transferring, reselling or redistributing licenses is only permitted after getting written authorization from Flowsonics. For license transfers, please email us at contact@flowsonics.net

Question 6

Is a refund possible?

Accepted Answer

In order to prevent piracy we have decided to not offer any refunds for any of our products. We encourage you to test out our demos before making a purchase.

Question 7

My download link has expired, can I get a new one?

Accepted Answer

Of course! Email us at contact@flowsonics.net and we will gladly help you.

Question 8

I found a bug in a plugin.

Accepted Answer

If you find a bug, please send us a mail at contact@flowsonics.net as soon as possible. Please include a description of the bug, and what you think might have triggered it. It would also be helpful if you include information about what host (DAW) and OS (Windows or Mac) you are using.

Question 9

My issue is not mentioned here.

Accepted Answer

If your issue isn't mentioned here, don't hesitate to email us at contact@flowsonics.net. We will help you as soon as possible.